Questions about Our Watches
Q: Do you sell any other products or brands in addition to those advertised on your site?
Not at the current moment. All the products and brands we sell are shown on the Home section. Anyway, we welcome our customers to email the images of their wanted watches.
Q: Is the watch full, solid stainless steel? Or is it stainless steel coated?
All too often replicas are stainless steel coated, so after some wear, the stainless steel wears off, showing the brass or aluminum body, which makes the replica completely useless then. However , our watches always insist on full, solid stainless steel replicas.
Questions about Shipping
Q:What is your shipping method ?
The shipping method differs according to the destination. Replicaswisswatches.us currently carrys the shipping options like : EMS, Hong Kong EMS, DHL , UPS, FedEx and TNT
Q:What is the delivery time ?
The watches will be shipped out in 24 hours once we receive your payment. It usually takes 5-7 days for delivery . We will also email you the tracking No. to follow up.
Q:What is the shipping cost of my watches ?
All the watches on replicaswisswatches are free of delivery charge.
Q:Do you offer shipping insurance?
Yes, we consider much for the customers and do supply shipping insurance for the orders. Additional insurance can be purchased for big orders if you required.
Q:Are there any other hidden fees I have to pay ?
Absolutly no. All the products on our site are free of shipping and no other fees required, either .However, pls take the notice that in some countries some customer charges are required, which is out of our control . We kindly suggest you to have a contact with your local custom service for more detailed information. Generally, no additioal fees are required for our watches.
Q:Who is responsible for product damage or loss during transit?
Unfortunately such case happens, we will reasonably reship your order. Please feel free email us at replicaswisswatches.org@gmail.com asap. We will try our best to give you a satisfied response.
Questions about Privacy & Security
Q: Can you ensure the online payment security?
We keep your personal information according to the highest security standards.
We use progressive methods of leakage prevention such as SSL (secure socket layer) protection. This allows to keep information encrypted and proceed credit card transactions in safety.
Q: What information do you collect ?
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Q: Do other companies have access to my personal information?
Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. Pleased to be confident that we do not sell or rent personally identifiable information to any third parties. It is our great responsibility to keep all the customers’ personal information safe when shopping with us.
Questions about Return & Exchange
Q: What is your return policy?
Watches may be exchanged if you received the watch that is totally different from what you once ordered. Besides, it is allowed to ask for an exchange if the watch has a quality problem when you first receive it .
Q: How do I get a return/exchange?
If you have encounterd the problems listed above, please follow:
1. Please take a notice that the return product must be sent back no later than 14 days from the day you received it .
2. Please E-mail us asap to replicaswisswatches.org@gmail.com and choose “Returns” or “Exchange”as a subject. In the message you need to state:
*Your order number
* Item(s) you want to return/exchange
* The reason you want to make a return/exchange
3.We will reasonably reply you in 24 hours and kindly offer you a exchange.
